Quote and order requests.
Receive the caller's request and capture the information for the next step.
From answering.
To understanding.
What Estaluna's AI answering service does on every call: 24/7 first response, barge-in, call transfer to your team, transcripts and summaries, and 90-day call recordings.
A natural rhythm.
An always-open line.
AI provides first response 24/7, including after hours and holidays.
Speech-end detection keeps the conversation moving. Barge-in detection stops AI speech when a caller interrupts, so the exchange can follow the caller's rhythm.
The company information you provide gives AI context about your services, opening hours, and frequently asked questions.
The reasons
people call.
Six call-handling patterns cover the common work of business reception.
Delivery date checks.
Handle calls asking about delivery dates.
Requests to speak to someone.
Hear who the caller needs and route the call to the right person when required.
First response to complaints.
Hear out the request and bring in your team when human judgment is needed.
Order confirmations.
Support the calls that check the details of an order.
Declining sales calls.
Politely decline solicitation calls and protect your team's time.
The conversation ends.
The context stays.
A browser dashboard puts the record of each call within reach.
Transcripts and summaries.
Calls are transcribed in real time and tagged by topic. Afterward, a summary appears in the dashboard's call history.
Recording retention.
Call recordings are kept for 90 days by default, so your team can check what was actually said.
Repeat-caller alert mode.
Call content, frequency, and abusive-language scores are logged. An alert mode can activate based on that history to help protect staff from harassing callers.
No-code administration.
Tune responses and review call history from a browser. No engineer is required to operate the dashboard.
Human judgment.
Always human.
AI never finalizes a contract, a payment, or a legally binding promise on its own.
Urgent calls and requests that need a person's judgment are transferred to your team. Transcripts and summaries keep the record available for review.
A direct line for the people you choose.
Whitelisted numbers, such as key clients or family, connect directly to your team and bypass AI. If no one answers, AI steps in.
A clear message when you miss a call.
When a call does not reach anyone, an email brings you the call summary, the caller's number, and the time so you can follow up.
Put it to work.
Your way.
Reach out for a consultation or a demo. Our team will walk you through it personally.